At QIMEYA®, we take great care to ensure your order reaches you safely and as quickly as possible.

Where We Ship From

We ship from our global warehouses in the United States, United Kingdom, and Hong Kong.

Your order will be routed from the location with the fastest availability of your selected model.

Please note: Your order may ship from a country different from your own, depending on current stock.

Order Processing & Shipping Times

Please allow 1–4 business days for order processing.

• Standard delivery: 5–10 business days

  (Excludes weekends, holidays, and customs-related delays)

• Sales or peak periods: Processing can take up to 7–10 business days.

• Orders placed after December 14th may not arrive before Christmas.

Your estimated shipping time will be shown at checkout.

Tracking & Delivery

Once shipped, you’ll receive an email with your tracking number.

• For some carriers, tracking may take 2–5 business days to activate.

• U.S. customers typically receive live tracking within 48 hours.

• Final delivery is handled by your local postal service.

Customs, Duties & Import Fees

Customs fees or import taxes may apply depending on your country’s regulations.

By placing an order, you authorize QIMEYA® and our partners to import the goods on your behalf. These charges are not included in the product price.

Incorrect Addresses & Failed Deliveries

Make sure your shipping address is accurate before placing your order.

• Address issues must be flagged within 6 hours of purchase.

• If a package is returned due to incorrect address input, we can either:

  • Reship it (shipping cost applies), or

  • Refund you (minus the shipping cost)

Returns Due to Failed Delivery

Returned packages not caused by QIMEYA® may be:

• Reshipped (with additional shipping cost)

• Refunded minus shipping charges

We recommend using a trackable shipping service when returning items.

FAQs

“My tracking says: No info available”

Please allow 2–5 business days for your tracking to update.

If nothing shows after that, contact us.

“Can I cancel my order?”

Yes — as long as it hasn’t shipped yet.

You must contact us within 6 hours of purchase.

Email: support@qimeya.com

Subject line: CANCELLATION

“What if my package is held at customs?”

Customs delays are outside of our control. We recommend checking with your local customs office if a package seems stuck.

If you need help at any stage, our team is always here.

🖤 With care,

Team QIMEYA®